Model for the calculation of personnel required areas and distribution processes of a logistics center

Abstract

The tight relationship that exists between the capacity owned in the logistics operations and the demand to be attended —by the operator as a specialized provider industry of this kind of services— affects the desired result; essentially in terms of customer’s satisfaction and logistics costs. In this article a model for the calculation of areas and required personal in Distribution Centers is suggested, considering the case of a representative logistics operator in the Colombian market, which offers elements for the mentioned logistics operator to plan with more efficiency its own processes, via the generation of action plans that facilitates the promise’s fulfillment of customer service.