The role of intellectual capital in higher education institutions as a contribution in knowledge management contribuciones para la gestión del conocimiento

Abstract

This is an exploratory/descriptive research with a pro-positive scope to determine the intellectual capital existing in the IES CINOC, through the application of a battery of indicators that allowed to measure its different components: human capital, structural capital, and relational capital; instrument applied for the years 2016, 2017 and 2018. The most important competitive advantage of IES CINOC is its human capital; as it has employees with extensive work history, stability, and career growth opportunities. Its structural capital presents a positive situation in organizational processes and infrastructure to meet current needs but requires continuous improvement and strengthening of Research. Development and Innovation (R&D&I); to respond to future needs. For its part, relational capital is characterized by the good relations that the institution has with its stakeholders, being very important to improve in the processes of formalization of alliances, agreements, and institutional visibility. Conclusion. IESCINOC as a knowledge company should establish an appropriate  knowledge management strategy based on the use and potentization of the resources and capacities it has, which were identified in this research