Design of an inclusive sensory experience at the Villa de Leyva Chocolate Museum for people with visual impairments

Abstract

This research examines the accessibility of the Chocolate Museum in Villa de Leyva for visually impaired individuals, emphasizing the importance of eliminating structural and attitudinal barriers to ensure inclusion, based on the social model of disability.​ The study uses a qualitative approach, conducting interviews with visually impaired individuals and museum staff.​ The findings reveal that, while Villa de Leyva is an attractive destination, its infrastructure poses challenges, such as cobblestone streets and a lack of accessible signage.​ Regarding the museum, although the staff's attention is positively acknowledged, there are notable gaps, such as the absence of audio guides, tactile signage, and interactive elements.​ Participants suggest improving accessibility through the implementation of audio guides, tactile maps, and specialized guided tours.​ The research concludes that, although some steps have been taken, improvements are needed in technology, signage, and staff training to ensure an inclusive and equitable experience for all visitors.​