Is mediation as a conflict resolution practice useful to build organizational culture in a higher education institution?
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Published:
2019-01-15
How to Cite
Ponce Martínez, E. (2019). Is mediation as a conflict resolution practice useful to build organizational culture in a higher education institution? Perspectivas, 3(11), 142-149. https://revistas.uniminuto.edu/index.php/Pers/article/view/1820
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Societal impact
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Abstract
The authors of this paper developed three concepts: values, organizational culture, and conflict management, in order to identify how they impact to each other, to approach mediation as a conflict resolution practice. They also tried to determine its impact on the organizational culture in a higher education institution.
Keywords:
Conflict resolution, Organizational behavior, Organizational culture